Go Manage receivable activities
Create activity with type refund as below
Go to setup manager approval limits
Setup approval limit for the user who will be initiating the refund. For multiple currencies add row for each currency
Select document type as credit memo refund
Go to recieveables billing and create transaction
Create transaction with type of credit memo and enter the negative amount
Mark the transaction complete and account the credit memo
Go to account received area > Click on task > Select manage credit number application
Search the credit promotion issue refund
Will the necessary payment details in the killer box and click on submit
Invoice will be created in payable as below
Invoice will be created with type payment request
Required payment details and issue the refund to the customer.
Payment is created for the customer
