Oracle HCM Cloud Placements and Training

Oracle Engagement Cloud

One of the top Oracle Engagement Cloud Training institutes in Bangalore

  • 4.7
  • 105 Google reviews
Class Availability
Weekdays & Weekends
Course Duration
40-45 Hours
Training Methodology
25% Theory & 75% Practical

Class Availability

Weekdays & Weekends

Course Duration

40-45 Hours

Training Methodology

25% Theory & 75% Practical

4970

Professionals trained

350

Workshops Every Month

50

Countries And Counting

100

Corporate Served Successfully

Oracle Engagement Cloud

Oracle Engagement Cloud Training in Bangalore

IQ Stream Technologies is one of the top Oracle Engagement Cloud Training institutes in Bangalore with highly experienced and skilled trainers. IQ Stream Technologies Bangalore also offers placement assistance for students who enrolled in Oracle Engagement Cloud courses. We offer advanced Oracle Engagement Cloud training and advanced tools for better learning, understanding and experience. IQST also offer advanced Oracle Engagement Cloud online training also with custom schedule.

Oracle Engagement Cloud Online Training

Call us on +1 415-529-4858 (USA) OR +91 9071-449-888 (India) to enroll into our Online Oracle Engagement Cloud sessions. Need flexible Oracle Engagement Cloud learning options? Choose from our online or in class Engagement Cloud courses based on your schedule.

Course Overview

Course Name Oracle Engagement Cloud Training
Venue IQ Stream Technologies
Official URL Oracle Engagement Cloud Training
Demo Classes On Demand
Training Methodology: 25% Theory & 75% Practical
Course Duration 40-45 Hours
Class Availability Weekdays & Weekends
Demo Training Email ID : info@iqstreamtech.com

Syllabus

Initial Setup

  • Enable Engagement Cloud features
  • Describe the Engagement Cloud security model
  • Use Functional Setup Manager (FSM)

Entitlements

  • Describe entitlement concepts (coverage, milestones)
  • Manage milestones
  • Set up standard coverage
  • Set up default coverage

Digital Customer Service (DCS)

  • Describe DCS architecture components (themes, templates, pages)
  • Describe DCS enablement activities (profiles, roles, authentication)
  • Describe DCS components (products, contact, KM, SR creator, admin)
  • Deploy an initial DCS application
  • Customize a DCS application

Productivity Features

  • Set up Hotkeys
  • Set up SmartText
  • Enable SR Audit

Service Request (SR) Management

  • Set up SR creation and handling
  • Configure a Service Request Category
  • Describe common SR processing activities
  • Identify common SR searches
  • Configure a Service Catalog
  • Implement an SR assignment mapping

Knowledge Management (KM)

  • Identify KM enablement activities (products/categories, security, features)
  • Author KM articles
  • Set up ‘My Knowledge’ page

Omnichannel Communications

  • Perform Email set up a-ctivities (inbound setup, outbound setup, templates)
  • Describe CTI integration architecture
  • Configure CTI notifications
  • Configure media toolbar
  • Configure Chat
  • Configure Work Routing
  • Configure Agent Notifications

Advanced Configuration, Integration and Analytics

  • Identify mechanisms of Engagement Cloud customization
  • Use tools used to configure and customize Engagement Cloud
  • Explain Engagement Cloud integration architecture and mechanisms
  • Perform file-based import and export

Arun Yaligar

    • 4.7
Positive: Communication, Professionalism, Quality, Value

You cant get Better than this.

Wonderful Learning experience at IQ Stream Technologies. Got real time example training which made me to understand things in better way. I definitely refer to join for this training centre. It gives you real confidence to work in industries and also if you are planning for Certification then the syllabus is you get here is perfect

Rohit Nair KP

    • 4.7
Positive: Communication, Professionalism, Quality, Value

It has been outstanding experience to have taken UI/UX Development training under the guidance of Mr.Manoj from IQ Stream Technologies.

priyanka priyadarshini

    • 4.7
Positive: Communication, Professionalism, Quality, Value

Training is so good…. schedules are completed in time…nice environment..

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