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SALESFORCE ADMIN SYLLABUS

Salesforce Administration

Sandboxes
Apps, Tabs, sObjects and Fields
Users and Profiles
Roles
Sharing Settings – OWD, Sharing Rules, Manual Sharing, Apex Managed Sharing
Types of Tabs
Formulas and Dependent Picklists
Validation Rules
Relationships
Governor Limits
Page Layouts and Record Types
List Views, Inline Editing and Enhanced List Views
Search Layouts and mini - page layouts
External Id
Standard Objects – Sales Process, Support Process, web-to- Lead, Assignment Rules and Auto-Responsive Rules
Business Hours, Holidays and Login IP Ranges
Import wizard and Data Loader
Queues and Public Groups
Workflow Rules and Approval Process
Process Builders
Visual Flows
Reports and Dashboards
AppExchange and Salesforce related sites.